At Veradis Voyages, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are accepted only within 7 days of receiving the product.

• The product must be unused, in its original packaging, and in the same condition as received.

• Items that are damaged due to misuse, improper handling, or natural wear and tear are not eligible for return.

• We do not accept returns on perishable items, customized products, or clearance sale items.

2. Return Process

• To initiate a return, please contact our customer support team at [your contact details] with your order details and reason for return.

• Once your return request is approved, our delivery team will arrange a pickup.

• The product must be handed over in its original packaging at the time of pickup.

3. Refund Method

• Since we do not accept electronic payments, all refunds will be processed in cash upon successful return of the product.

• Refunds will be provided at the time of product pickup by our delivery agent.

4. Exchange Policy

• If you wish to exchange a product, the same process applies. Once the returned item is received, you may place a new order for the desired product.

• Exchanges are subject to product availability.